- How can I track my order?
As soon as we ship your order we will share you the tracking number. You can track your order on the Track Order page.
- What happens if I miss a delivery?
In case of a missed delivery, our logistics partner will contact you to schedule a new delivery date and time slot.
- What should I do if there's a delay in delivery?
While we do our best to deliver on time, if there is any delay, our support team will reach out to you via email or phone to provide you with the new delivery schedule.
- How long does delivery take?
The delivery time varies based on the product, stock availability, your delivery location, and whether the product is made to order. We mention the estimated delivery timelines for each product.
- Can I change my delivery address?
For address changes, please contact our customer care via email, customer care number, or send us request on our website's Help Center.
- Do you offer free delivery?
Yes, we offer free delivery to major cities across India. If you live outside our delivery area, please contact our customer support and we'll do our best to arrange a delivery with nominal charges.
- Can I have the product delivered to my floor or apartment?
We deliver to the ground floor. If there's a service lift available and the product fits, we can arrange delivery to your floor. Please note that extra charges may apply for such services, which the logistics partner will determine. We can facilitate communication between you and the logistics partner in such cases.
- Can I request delivery on a specific date and time?
Before dispatch, our logistics partner will connect with you. You can request a rescheduled delivery at that time.
- How can I create an account on the website?
Click the profile icon on the top right corner of the website. A pop-up menu will appear where you can register and create your account by providing details such as your name, phone number, and email address.
- Where can I find warranty details for a product?
You can find warranty information on the warranty tab present on the product page.
- What should I do if I receive a damaged or defective item?
We apologize for the inconvenience. In such cases, please inform us immediately by writing to customercare@neehvhome.com or raising a ticket at the Help Center. We'll address the issue promptly.
Still have questions or need further assistance? Please feel free to reach out to our customer support, and we’ll be happy to help you!