All our products are covered by a 24-month warranty period. This warranty encompasses manufacturing and workmanship defects occurring during the specified warranty period. The warranty period initiates from the date of product delivery to your address.
- Non-Transferrable: This warranty is non-transferrable and requires the presentation of the original bill to establish warranty eligibility.
- Intended Use: Our furniture and products are intended for use under normal household conditions. Deviation from these conditions may void the warranty entirely.
- Product Alterations: Any modifications or alterations made to the products after purchase will nullify the warranty.
Warranty Exclusions: The warranty does not apply under the following circumstances:
- Regular wear and tear of the product due to extended use.
- Damage, cuts, scratches, or other forms of harm resulting from improper cleaning methods or accidents.
- Incorrect assembly performed by the customer.
- Prolonged exposure to water or extreme moisture leading to board decay.
- Use of non-standard dry-cleaning procedures or harsh chemicals.
Tolerances of up to 6 mm in surface unevenness are widely accepted due to variations in floor and surface levels. Such variances are not covered by the warranty.
We retain the right to modify or amend the terms and conditions herein as needed. These modifications may be made in response to changes in the availability of services, products, or raw materials, or for compliance with applicable policies, rules, regulations, and laws, with or without prior notice. Same policy will also apply to our offline brand Elara Home.